At IPTV Mexico, we aim to provide clear subscription information and responsive customer support. Please read this Refund Policy carefully before making a purchase
1. Before Purchasing
Before placing an order, customers should review the subscription duration, price, included features, supported devices, and compatibility requirements
Please ensure that your device and application meet the requirements described for the selected service
2. Refund Requests
If you experience a problem with your subscription, contact our customer support team first so that we can investigate the issue and, where possible, help resolve it
When submitting a request, please provide:
- Your order reference or payment confirmation
- The email address used for your order
- A clear description of the issue
- Any relevant troubleshooting information
Please do not send complete payment card details or passwords
3. Technical Problems
If a subscription does not work as described, we may ask you to complete reasonable troubleshooting steps before determining an appropriate resolution.
Depending on the circumstances and applicable law, a resolution may include technical assistance, service correction, replacement access, an extension, or a refund.
4. Eligibility for Refunds
Refund eligibility depends on the circumstances of the purchase, the nature of the issue, the service provided, and applicable consumer protection laws.
A refund may be considered where a qualifying service failure cannot be resolved within a reasonable period or where a refund is otherwise required by law.
Change of mind, incorrect device selection, internet connectivity problems, or third-party application issues may affect eligibility, but will not automatically remove any mandatory rights you have under applicable law.
5. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same order or have been charged an incorrect amount, contact us with the relevant transaction references so that we can investigate.
Verified billing errors will be handled in accordance with applicable law and the payment provider’s procedures.
6. How to Request a Refund
Contact us through the contact options published on https://iptvmexico.org/.
Include your order details and a description of the issue. We will review your request and communicate the outcome and any next steps.
Approved refunds will generally be returned through the original payment method where possible. Processing times may depend on the payment provider or financial institution.
7. Subscription Cancellation
If you wish to cancel a subscription or prevent a renewal, contact customer support and follow the cancellation instructions applicable to your plan.
Cancellation does not automatically mean that a refund will be issued. Any refund will be assessed under this policy and applicable law.
8. Consumer Rights
This policy does not affect any statutory consumer rights that apply to your purchase. Where local law provides stronger protections, those legal requirements take precedence over inconsistent terms in this policy.
9. Policy Updates
We may update this Refund Policy from time to time. The latest version will be published on this page
10. Contact Us
For questions about refunds, cancellations, or billing, please contact us through: